Terms & Conditions
This Privacy Policy describes how Aarbee Natural Wellness, Aarbee Natural Wellness Store and Aarbee Herbs (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: a version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Stripe and Elavon for all the payments.
Order information
- Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Bluehost, WordPress, and WooCommerces.
Customer support information
- Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Bluehost, WordPress, and WooCommerces.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use WooCommerce to power our online store. You can read more about how WooCommerce uses your Personal Information here: https://docs.woocommerce.com/document/marketplace-privacy/.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
- We use Stripe to handle our online payment services. You can read more about how Stripe Canada uses your Personal Information here: https://stripe.com/en-ca/privacy
- We use Elavon to handle our payments directly, those that are made directly to us. You can read more about how Elavon uses your Personal Information here: https://www.elavon.ca/privacy-policy.html
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners (MailChimp, FaceBook Ads and Google Ads). We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
- FACEBOOK – https://www.facebook.com/settings/?tab=ads
- GOOGLE – https://www.google.com/settings/ads/anonymous
- BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
We respect your privacy. Aarbee Natural Wellness does not sell or distribute customer contact information at any cost unless otherwise required as a matter of law. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor WooCommerce and Stripe uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with deny listed IP addresses. This denylist persists for a small number of days.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.
The cookies are active when a user interacts with one of these features or to allow admin functions to be performed from within the stores. We use the following cookies to optimize your experience on our Site and to provide our services. Details are provided in the tables below, listing various cookies that are set for users of stores with WooCommerce.
Store front end:
| Name | Function |
|---|---|
| woocommerce_cart_hash | Helps WooCommerce determine when cart contents/data changes. |
| woocommerce_items_in_cart | Helps WooCommerce determine when cart contents/data changes. |
| wp_woocommerce_session_ | Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. |
woocommerce_recently_viewed | Powers the Recent Viewed Products widget. |
store_notice[notice id] | Allows customers to dismiss the Store Notice. |
No personal information is stored within these cookies.
Store dashboard
| Name | Function |
|---|---|
| woocommerce_snooze_suggestions__[suggestion] | Allows dashboard users to dismiss Marketplace suggestions, if enabled. |
| woocommerce_dismissed_suggestions__[context] | Count of suggestion dismissals, if enabled. |
| tk_ai | Stores a randomly-generated anonymous ID. This is only used within the dashboard (/wp-admin) area and is used for usage tracking, if enabled. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are session and will expire after you stop browsing the site and the persistent cookies will be removed within 2 days to a month period.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Gift Certificate Fraud
Aarbee Natural Wellness will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained Gift Certificate is either redeemed through the site.
The Customer consents to receive electronic records, promotional Coupons, Gift Coupons which may be provided via a web browser or e-mail application connected to the Internet. Consumers may withdraw consent to receiving electronic records or have the record provided in non-electronic form by contacting Aarbee Natural Wellness. In the event of any conflict between the terms and conditions stated on your purchase order and this Sale Agreement or any terms and conditions on our invoice, you agree that the provisions of this Sale Agreement and our invoice shall control. Aarbee Natural Wellness reserves the right to cancel, amend and/or refund orders placed without prior consultation. GOVERNING LAW AND JURISDICTION The Site is controlled by Aarbeenaturalwellness.ca from its office within the Province of Ontario, Canada. This Site can be accessed from all provinces and territories of Canada, as well as from other countries around the world. The Customer consent to the jurisdiction of the Federal or Provincial Courts located in Canada for purpose of any suit, action or proceeding arising out of this sale agreement.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, or if you have questions, please contact us by e-mail at contact@aarbeenaturalwellness.ca or by mail using the details provided below:
Aarbee Natural Wellness Ltd.
25 Baycliffe Crescent,
Brampton, ON,
L7A3Z5, Canada
Last updated: 24th December 2020
